Monthly Archive for November, 2008

Boosting Employee Engagement and Productivity

employeeengagement1 Boosting Employee Engagement and ProductivityRecently I was asked to participate in an employee engagement initiative, a topic I personally believe is vital to fueling business growth in today’s environment. Employee engagement has been a hot topic in recent years, sparking interest from HR managers all the way to the executive suite.

By definition employee engagement can be described as, “a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work”. In otherwords, the more an employee is engaged, the more productive they will be.

“According to a recent Gallup study on employee engagement, about 54 percent of employees in the United States are not engaged and 17 percent are disengaged. Leaving only 29 percent of employees engaged at work.”

Assuming that study is accurate, this is clearly and area in need of attention. Though commonly monitored from the HR department, employee engagement is often most affected by an employee’s direct manager. The Conference Board, a non-profit research organization, has identified 8 key drivers that influence employee engagement:

  • Trust and integrity – how well managers communicate and ‘walk the talk’.
  • Nature of the job –Is it mentally stimulating day-to-day?
  • Line of sight between employee performance and company performance – Does the employee understand how their work contributes to the company’s performance?
  • Career Growth opportunities –Are there future opportunities for growth?
  • Pride about the company – How much self-esteem does the employee feel by being associated with their company?
  • Coworkers/team members – significantly influence one’s level of engagement.
  • Employee development – Is the company making an effort to develop the employee’s skills?
  • Relationship with one’s manager – Does the employee value his or her relationship with his or her manager?

engaged 300x198 Boosting Employee Engagement and Productivity

Though there are many strategies to increase employee engagement, the AMA is sponsoring a complimentary webcast on December 10th, focusing on one strategy entitled the The Levity Effect: Boosting Employee Engagement and Productivity”. I’d encourage leaders at any level to take advantage of this opportunity, as this will continue to be a hot topic and one that will impact the success of your organization. Details for the free webcast direct from the AMA website are below.

The Levity Effect: Boosting Employee Engagement and Productivity
December 10, 2008 • 12:00–1:00 p.m. Eastern registernow Boosting Employee Engagement and Productivity

Unleashing the Power of Humor and Fun in Business
We all know the cardinal rule of public speaking is to start off with a joke. After all, when your audience is laughing, they’re listening. But the truth is that lightening up in the workplace can drive real business results. This is especially true in a bad economy. The benefits from what is termed the “Levity Effect” are not based on speculation, but are built on extensive research and case studies from organizations such as Boeing, Nike, KPMG, Yamaha, Enterprise, Zappos and dozens of others. In this program we’ll explore the remarkable power of humor and fun in business and demonstrate how an active sense of humor is not just a good personal trait but helpful for success at work.

While attending the Webcast is FREE, reservations are required. Register now or call 1-877-566-9441. Meeting Number: 17247 - 00001

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The Wisdom of the Flying Pig - Free eBook!

flyingpig The Wisdom of the Flying Pig   Free eBook!Earlier today, I was reccomended this quick yet powerful read by consultant/trainer Jack Hayhow. In The Wisdom of the Flying Pig, Hayhow translates his years of experience into simple, yet practical ways to increase the effectiveness of your management and leadership skills.  Without a doubt, some great advice and well worth the price. As stated on his site,

“…we intend for this little book to be the most productive business reading you’ve ever done. Stashed between these whimsical covers, you’ll discover principles and practices that can propel your company and your career. We offer no panacea – but we do promise realistic approaches and plausible solutions. And a good deal of fun and inspiration along the way.”

To download your free copy:
1. Visit the eBook website.
2. Click “Add to Cart” button at the top of the page
3. Enter Discount Code: L8N1B
4. Fill out a short form and the link to download will be emailed to you.

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So You’ve Just Become a Manager – Now What?

frustratedman So You’ve Just Become a Manager – Now What?

As soon as the jubilation from your promotion subsides, it hits you – “What do I do now?” The training is over, everyone says you’re ready, yet all of a sudden you are responsible for a number of employees and not even sure where to begin. Don’t worry, you’re not alone. Over the next few weeks, I will be writing a number of posts in a series entitled, “So You’ve Just Become a Manager,” highlighting the keys to making the transition a successful one.

To further examine this process, I’ve spent the past few months interviewing a number of top managers and directors here at J&J as to their first steps when moving into a management role for the first time. Though each had their own individual thoughts and style as to how they approached the transition, there were many suggestions that became consistent in each. Interestingly enough, many of the suggestions focus on self-management, versus managing ones subordinates during this period.

Though the future posts will provide greater detail, I thought I’d kick off the series with a brief overview of the highlights.  The following are the 10 most common tips from some of the best in the business…

  1. Monitor your work hours.
    Set time limits to your work hours and stick to them. When you’re in a new position it’s very easy to get sucked into working longer and longer hours because you feel you have to. Resist the urge to consistently stay late. One of the worst things that can happen is burning out too early, if this happens, it will be hard to jumpstart your passion for the role, not to mention your employees will take notice.
  2. Set up processes early.
    Be conscious of your time - Now that you are managing other people, you will be pulled in multiple directions at any given moment.  Begin to formalize a schedule of when you handle routine administrative tasks. (ex. approve expense reports every Monday, budget meetings on Thursdays) Whatever your particular role entails, begin to get a grasp of your time demands and build a routine to fit.
  3. Establish trust early.
    You might feel there is pressure to push for results early in your new role. Again, resist the urge. Take the time to get to know your people individually and as a team. What do they need and what do they expect from you. What are their strengths and weaknesses? What are their goals and ambitions? If they don’t tell you, ask. Establishing trust clearly takes time, but starting off on the right foot shows that you have their best interests in mind. When your employees trust you and want to work for you, the results will come sooner than you think.
  4. Set clear expectations.
    This should include everything from your expectations for their administrative activities to your vision for the team. Doing this early on aligns your vision with the group and the individual players. Once everyone has a clear picture of your expectations, the next question naturally becomes, “How do we get there?”
  5. Communicate, communicate, communicate.
    This means regular meetings with both your team members & your direct manager. Clear expectations raise the bar, but frequent communication holds everyone to them.
  6. Give praise and recognition regularly.
    Reinforcement of a job well done is one of the cheapest and most impactful motivational tools at your disposal.  Making the effort to show you see and appreciate the little things can make the difference between a positive action being repeated or forgotten.
  7. Focus on what is important, not just what is urgent.
    This applies to managing up as well as down. Take the time to speak with your manager about the most critical issues they see for you in your role. Be clear as to the expectations from both sides and keep these in mind at all times.
  8. Learn to delegate.
    Failure to delegate is the most common failing point of new leaders. For managers, there are two key aspects to successful delegation:
    - Having people to whom one can delegate, and
    - Selecting the most appropriate tasks to delegate
    Not only does delegation take things off your plate, but when done properly, delegation will foster the “initiative to take action” so that your people learn to develop their skills and knowledge to their full potential.
  9. Continue to build your network.
    Just because you’ve been promoted doesn’t mean you have to stop networking. Now more than ever the importance of networking and building coalitions will become apparent. Not only are you setting yourself up for personal success, but a strong network enables you to better help your employees. Everyone inside or outside your direct area of business provides value.
  10. Find a mentor.
    No good manager does it alone. Find someone who is or has been a successful “people” manager. Without a doubt, the most successful managers have told me that they have one person or a group of people that they often consult when faced with a new challenge. Meet or talk regularly with them to discuss your issues, challenges and ways that you can learn and develop.

There were many more powerful tips that I will undoubtedly talk about throughout the series, but these jumped out as some of the most prevalent. If you have a crucial step that was left off, feel free to add it as a comment and I will gladly work it into future posts.

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