Monthly Archive for October, 2009

How to Deliver Bad News to a Group

shock How to Deliver Bad News to a GroupDelivering bad news to a group is never an enjoyable experience for any leader. Yet unfortunately in today’s environment, it’s a task that falls on our shoulders all too often.  While established techniques for delivering bad news exist, it’s often difficult to find training on disseminating negative information in the group setting. Personally, in the various management training and leadership programs I’ve been involved with over the years; it’s an area that has barely been touched upon!

Difficult conversations and delivering a negative message remain a challenge for many new leaders and this one is no exception. To this day, my previous post on managing conflict remains one of the most viewed posts on this site. Clearly the disconnect in training and execution is evident, but it doesn’t alleviate the fact that managers are continually seeking guidance in this area.

Thanks to a tip from a friend (@JonBuehner) and the insight of author/executive coach Kevin Daley, the following is an abbreviated version of a four-part plan on how to deliver bad news to a group.  Kevin is clearly spot on in stating,

“No matter how skillfully you announce bad news, it’s likely to cause anxiety, result in at least a temporary drop in productivity, and prompt some of your valued employees to look for work elsewhere.”

So, how can you deliver bad news in a way that minimizes the damage?

1. Do it as soon as possible. Bad news travels faster than a space shuttle. Until an official announcement is made, there will be wild speculation by your employees. Head off the rumors quickly. Speaking up asap will let you define exactly what’s happening and accurately describe its implications. At the same time, you’ll earn points by showing that you’re in charge and are being forthright.

2. Speak candidly. Tell the employees everything that can be told. If you don’t yet know the full extent of the impending change, say so. If time goes by and there’s nothing new to announce, say there isn’t any new news, so you avoid creating an anxiety-feeding information vacuum.

3. Give them the big picture. Begin the presentation by giving context — but do it quickly. Too much background up front can make you look insecure about getting to the bad news itself. If you played a part in what went wrong, or took part in a decision that will be painful for the employees to hear, admit it.

4. Plan for questions. An otherwise excellent presentation can be undermined with an awkward handling of the Q&A. Anticipate the questions you’re likely to be asked and be ready for them with concise and credible answers. Adapt them for the particular audience you’re addressing.

For the complete background of his plan, visit Kevin’s column on the Harvard Business Blog.

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Turning Ideas into Profits: A New Tool for Entrepreneurs

moneyideaslightbulb Turning Ideas into Profits: A New Tool for EntrepreneursAt one point or another we’ve all had that million dollar idea for a radical new product that fits some unmet need. Yet no matter how good the concept, more often than not, busy schedules, lack of funds, or just plain apathy for the process, result in us taking no action to making it reality.

This week I was intrigued to learn of a new website designed to assist and empower those with entrepreneurial spirit.  The aptly named LaunchYourLine.com, launched today, aimed at walking entrepreneurs through every step of the process from incorporation, to writing business and marketing plans, to finding manufacturers, and finally distributing the final product.  In essence it is a platform that connects the inspiration with resources, all at no cost to the entrepreneur.

The company’s press release provides a little more clarity as to its rationale;

LaunchYourLine.com CEO Ruben Navarette first developed the idea for the website when his sister approached him about wanting to start her own line of cosmetics. “I had started a few businesses before and knew what it took to launch a line of products,” Navarette said. “But as I began figuring out what it would take to help my sister make her dream possible, I realized the process could be very complicated and overwhelming to someone who had never done this.”

Throughout his year-long research, Navarette took meticulous notes on every step of the process and began thinking about a way he could simplify the process not only for his sister but also for other entrepreneurs who might be interested in launching their own line. “I thought if someone could create something on the web, it would be able to help many more people do this on a massive scale,” Navarette said.

The result? LaunchYourLine.com, a free website that walks entrepreneurs through every step of the process from incorporating to marketing to writing business plans to finding a manufacturer and a distributor.

launchyourline Turning Ideas into Profits: A New Tool for Entrepreneurs

To learn more, check out their “How it Works” page. It will be interesting to see how well the site catches on, but from my vantage point, anything that enables innovation and supports turning ideas into action, is a step in the right direction.

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Are You an Authentic Leader?

leadership compass Are You an Authentic Leader?“I am your servant. I do not come to you as a leader, as one above others.”

When you read these words did the person who uttered them come to mind? Admittedly, the world is adrift in leadership quotations. But what makes these words special is that they were said by Nelson Mandela, a man who truly suffered by years being incarcerated in a South African prison.

What I want to talk about in this post is leadership and to pose this question, which each of us needs to answer. “Am I an authentic leader?”

We’ve heard statements that leaders are born. But then others argue that leaders can be developed. Well, how about going back in time to hear from Aristotle:

“From the moment of their birth, some are marked for subjugation, and others for command.”

Well, that may not be all that helpful, especially when the general consensus now is that leaders can be developed.

One way to look at the issue is this way: I’ve organized the debate over who possesses leadership into two types of leadership: Big L and Little L. My personal view is that only a few of us will ever have the dynamic leadership behaviors and skills to lead organizations, private, public or non-profit, large or small, or the populace of a country, state or province. Only a few of us have what it takes to be a Big L leader.

What propelled people like Winston Churchill, Mohandas Gandhi, Golda Meir, Margaret Thatcher and Nelson Mandela to be world-class leaders? For those who are sports-minded, consider the great athletes like Bobby Orr, Billy Jean King, Wayne Gretsky or Mohammed Ali. Or how about such vocalists as Aretha Franklin, Céline Dionne or Beverly Sills?

These individuals possess an innate talent and drive that propels them to succeed. Why do some children at a very young age show an incredible skill in a certain discipline, yet other children work hard but only attain a certain level of proficiency?

To lead an organization, especially in today’s turbulent world, requires someone with unique abilities. Some of these can be learned. But there needs to be an inner drive and vision that causes that individual to want to lead others. This raises the issue of power and status, for which many people strive in their efforts to rise to the top.

So what about power?leaderpower Are You an Authentic Leader?

First off, power can be an important component of effective leadership, provided it is used properly and for the right purposes. When top leaders abuse power by controlling and manipulating their subordinates, then these are not Big L leaders. They may be good managers, but when it comes to inspiring people and leading with integrity, they fall short of achieving this.

I love the following quote by the late Peter Drucker, who called things as he saw them. He believed that leadership must be founded upon a constitution; otherwise, irresponsibility will result:

I am amazed that today’s prominent writers on leadership do not seem to realize that the three most charismatic leaders in all recorded history were named Hitler, Stalin and Mao. I do not believe that there are three men who did more evil and more harm. Leadership has to be grounded in responsibility. It has to be grounded in a constitution. It has to be grounded in accountability. Otherwise, it will lead to tyranny.

Drucker was an advocate for shared leadership. He believed in employee responsibility and the need for a “self-governing community,” where individuals and teams share in many managerial activities. And this brings me to the concept of Little L leadership.

What is Little L leadership?

letter l Are You an Authentic Leader?It’s the leadership we see displayed throughout organizations and community - the day-to-day acts that people at all levels engage in. But, there are those who aren’t interested in taking on leadership roles. That’s okay. Some of them will gradually come on board, while others will continue to want to be led by their peers and managers.

This is a key point to remember when reflecting on our personal leadership styles and potentials.
It comes down to each of us being authentic in how we conduct ourselves. We need to strip off the facades we wear and own up to our weaknesses, limitations, and warts. When we’re honest and open with ourselves and others, we gain greater confidence and self-respect, plus respect from others. Be true to yourself and others will be true to you.

Here’s a personal example.

When I was in my early 30s I was promoted to manager of a team of economists. I had zero management training. Because of my own insecurities and wanting to do a good job, I became a bit of a micro manager. That was until a couple of the young economists straightened me out. It took a while but I learned to eventually let go and share the leadership with my team.

I was still the manager, but my team took a lot of initiative and consistently demonstrated leadership in their own ways. There’s no magic formula or cookie cutter approach to this. Each of us has to find our own way. In my case I had to fall on my nose a number of times.

So here are three questions you may wish to reflect on when it comes to developing your leadership skills:

1. What are my strengths and weaknesses? (Be honest with yourself)
2. What do I need to do to be more adventurous and risk-taking?
3. How can I inspire others to want to work towards a common purpose?

I’ll share one piece of advice, something I’ve learned: If you want to inspire others (an essential part of leadership), you need to be passionate about your cause.

Here’s a great story.

I recall watching a PBS program a few years ago that looked at the head surgeon of an emergency room in a large US city. As you can imagine, an ER can be an extremely hectic and stressful place in which to work. People have to know their duties and understand the interdependency of their efforts.

What struck me most about watching the surgeon (middle age black man) was his calmness in dealing with highly stressful situations in the midst of chaos. Multiple victims of car accidents and victims with gunshot wounds. As he stated to the journalist: “My staff look at me to keep it together. If I lose it, they lose it.” When his shift finished, where did go? Home? No, he went to do volunteer work with inner city Black children. For me, this guy showed exemplary leadership!  But I ask you, was this man born as a natural leader, or did he develop over time?

Each of us needs to see our personal quest for leadership as one that first starts with the discovery of who each of us really is. We need:mountain Are You an Authentic Leader?

  • To know ourselves,
  • To hear ourselves,
  • To tell the truth to ourselves,
  • To be honest with ourselves.

Once we address these questions and reexamine our values and beliefs, we’ll be ready to move forward in our leadership journey. Sure, leadership skills can be learned. But the first step is a process in which we look inside ourselves.

This journey is a very personal and private one. We may or may not to wish to share with others along the way. However, one thing needs to be clear and that is every leader must go though it.

Here’s another great quote. Authors Kouzes and Posner (The Leadership Challenge) state:

“You can’t elevate others to higher purposes until you’ve first elevated yourself….You can’t lead others until you’ve first led yourself through a struggle with opposing values….A leader with integrity has one self, at home and at work, with family and with colleagues. Such a leader has a unifying set of values that guide choices of action regardless of the situation.”

Finally… Here are four excellent questions they pose to help facilitate the leadership journey:

• What are my values and beliefs on how people should operate in the organization?
• How strongly am I attached to my values and beliefs?
• How strong is my relationship with those I lead and with whom I work?
• Am I the right one to be leading at the moment?

The last question is especially important in my opinion. It gets at the heart of the shared leadership issue. Regardless of one’s “position” in the organization, there are times when one steps forward to lead and times when one steps back. As Kouzes and Posner state:

“To step out into the unknown, begin with the exploration of the inner territory. With that as a base, we can then discover and unleash the leader within us all.”

I hope this post has given you some new information that will spur you on to examine your personal leadership. Your thoughts and comments are welcome. Special note: Jim will be releasing later this fall his first e-book on leadership, entitled How to Become a Holistic Leader…Using a Principle-Based Approach

___________________________________________________________________________________

BIO
Jim has been a student of leadership for over 15 years, devoting over a decade to applied work in leadership development, organizational learning and team building. As a thought leader, he has initiated and lead several change management projects. He’s also a professional economist, and has lead research projects on such topics as labour market functioning, business innovation and industrial competitiveness. He holds masters degrees (honours) in economics and leadership. He lives in Ottawa, Canada.

Jim invites you to visit his website: http://www.LeadershipWorldConnect.com
He also writes a blog at http://ChangingWinds.wordpress.com
Meet Jim at http://www.linkedin.com/in/jimtaggart

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Preparing Your Organization for Gen-Y

gen y entering the workplac Preparing Your Organization for Gen Y

 

Generation Y is of the age to enter the workplace and the workplace is in need of them. But are you ready for them?

Thanks to Richard Bottner of Intern Bridge, Inc, another development opportunity is in the works that attempts to close this learning gap. Set for October 26th - 30th 2009, Intern Bridge is sponsoring the Millennial Thought Leaders Online Conference, geared at preparing organizations with the tools and practices necessary to engage today’s rising talent. We know that as Gen-Y’s presence in the workplace increases, the need for growth in this area becomes ever more important. Yet sadly, for many companies, it continues to be an area that is frequently overlooked. Per the conference website,

“The Millennial Thought Leaders Online Conference provides an opportunity for college recruiting professionals, human resources specialists, line managers and supervisors, and career services practitioners to engage in a nationwide program of best practices and proven methods for engaging today’s entry level talent. From social networking to dealing with parents to learning what higher education is doing to help this unique generation, the online conference compliments professional development goals without impacting travel budgets.

Registration for the conference will be made on a per-location basis, meaning every employee of a registered organization or career office will have access to the entire content of the conference. All you need is an internet connection and a conference room where professionals can gather for presentations.”

Each daily session last about 1-1 ½ hours, with presentations from established authorities on Gen-Y. The schedule includes:

Monday, October 26, 2009 - SESSION 1 - 12:30pm to 2:00pm EST
The New Work Ethic: Why Even the Most Talented Young Employees Are Overcomplaining and Underperforming, and What to Do About It! - Presented By: Eric Chester: Author, Employing Generation Why: Understanding, Managing, and Motivating Your New Workforce -President and Founder, Generation Why, Inc.

Tuesday, October 27, 2009 - SESSION 2 - 1:00pm to 2:30pm EST
The Trophy Kids Go to Work: How The Millennial Generation’s Attitudes And Expectations Are Shaking Up The Corporate Workplace - Presented By: Ron Alsop: Author, The Trophy Kids Grow Up: How the Millennial Generation is Shaking Up the Workplace - Retired Staff Writer/Editor, Wall Street Journal

Wednesday, October 28, 2009 - SESSION 3 - 12:00pm to 1:30pm EST
Using Social Media to Recruit and Retain Millennials - Presented By: Dan Schawbel: Author, ME 2.0: Build A Powerful Brand To Achieve Career Success - Publisher, Personal Branding Magazine

Wednesday, October 28, 2009 - SESSION 4 - 2:00pm to 3:30pm EST
The Millennial Generation: How Does Higher Education Fit in The Picture?  - Presented By: Rachel Reiser: Author, Millennials On Board: The Impact of The Rising Generation on the Workplace -Associate Dean, Babson College

Thursday, October 29, 2009 - SESSION 5 - 1:30pm to 2:30pm EST
Millennials Seeking Meaningful Work: How to Lend a Helping Hand. - Presented By: Alexandra Levit: Author, Success For Hire and Millennial Tweet Columnist, Wall Street Journal

If you have yet to establish a program for engaging tomorrow’s future leaders, this may be an excellent place to start. Download the official conference brochure for more details and registration information.

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