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How to Deliver Bad News to a Group

Published

on October 28, 2009

. 1 Comment

shock How to Deliver Bad News to a Group Delivering bad news to a group is never an enjoyable experience for any leader. Yet unfortunately in today’s environment, it’s a task that falls on our shoulders all too often. While established techniques for delivering bad news exist, it’s often difficult to find training on disseminating negative information in the group setting. Personally, in the various management training and leadership programs I’ve been involved with over the years; it’s an area that has barely been touched upon!

Difficult conversations and delivering a negative message remain a challenge for many new leaders and this one is no exception. To this day, my previous post on managing conflict remains one of the most viewed posts on this site. Clearly the disconnect in training and execution is evident, but it doesn’t alleviate the fact that managers are continually seeking guidance in this area.

Thanks to a tip from a friend (@JonBuehner) and the insight of author/executive coach Kevin Daley, the following is an abbreviated version of a four-part plan on how to deliver bad news to a group. Kevin is clearly spot on in stating,

“No matter how skillfully you announce bad news, it’s likely to cause anxiety, result in at least a temporary drop in productivity, and prompt some of your valued employees to look for work elsewhere.”

So, how can you deliver bad news in a way that minimizes the damage?

1. Do it as soon as possible. Bad news travels faster than a space shuttle. Until an official announcement is made, there will be wild speculation by your employees. Head off the rumors quickly. Speaking up asap will let you define exactly what’s happening and accurately describe its implications. At the same time, you’ll earn points by showing that you’re in charge and are being forthright.

2. Speak candidly. Tell the employees everything that can be told. If you don’t yet know the full extent of the impending change, say so. If time goes by and there’s nothing new to announce, say there isn’t any new news, so you avoid creating an anxiety-feeding information vacuum.

3. Give them the big picture. Begin the presentation by giving context — but do it quickly. Too much background up front can make you look insecure about getting to the bad news itself. If you played a part in what went wrong, or took part in a decision that will be painful for the employees to hear, admit it.

4. Plan for questions. An otherwise excellent presentation can be undermined with an awkward handling of the Q&A. Anticipate the questions you’re likely to be asked and be ready for them with concise and credible answers. Adapt them for the particular audience you’re addressing.

For the complete background of his plan, visit Kevin’s column on the Harvard Business Blog.

Conflict Management 101 (drivenleaders.com)
How to Deliver Bad News to a Group (blogs.harvardbusiness.org)
Reflections on Leadership (myventurepad.com)

Preparing Your Organization for Gen-Y

Published

Anthony Portuesi

on October 7, 2009

in Education and Gen-Y

. 0 Comments

Generation Y is of the age to enter the workplace and the workplace is in need of them. But are you ready for them?

Thanks to Richard Bottner of Intern Bridge, Inc, another development opportunity is in the works that attempts to close this learning gap. Set for October 26th - 30th 2009, Intern Bridge is sponsoring the Millennial Thought Leaders Online Conference, geared at preparing organizations with the tools and practices necessary to engage today’s rising talent. We know that as Gen-Y’s presence in the workplace increases, the need for growth in this area becomes ever more important. Yet sadly, for many companies, it continues to be an area that is frequently overlooked. Per the conference website,

“The Millennial Thought Leaders Online Conference provides an opportunity for college recruiting professionals, human resources specialists, line managers and supervisors, and career services practitioners to engage in a nationwide program of best practices and proven methods for engaging today’s entry level talent. From social networking to dealing with parents to learning what higher education is doing to help this unique generation, the online conference compliments professional development goals without impacting travel budgets.

Registration for the conference will be made on a per-location basis, meaning every employee of a registered organization or career office will have access to the entire content of the conference. All you need is an internet connection and a conference room where professionals can gather for presentations.”

Each daily session last about 1-1 ½ hours, with presentations from established authorities on Gen-Y. The schedule includes:

Monday, October 26, 2009 - SESSION 1 - 12:30pm to 2:00pm EST
The New Work Ethic: Why Even the Most Talented Young Employees Are Overcomplaining and Underperforming, and What to Do About It! - Presented By: Eric Chester: Author, Employing Generation Why: Understanding, Managing, and Motivating Your New Workforce -President and Founder, Generation Why, Inc.

Tuesday, October 27, 2009 - SESSION 2 - 1:00pm to 2:30pm EST
The Trophy Kids Go to Work: How The Millennial Generation’s Attitudes And Expectations Are Shaking Up The Corporate Workplace - Presented By: Ron Alsop: Author, The Trophy Kids Grow Up: How the Millennial Generation is Shaking Up the Workplace - Retired Staff Writer/Editor, Wall Street Journal

Wednesday, October 28, 2009 - SESSION 3 - 12:00pm to 1:30pm EST
Using Social Media to Recruit and Retain Millennials - Presented By: Dan Schawbel: Author, ME 2.0: Build A Powerful Brand To Achieve Career Success - Publisher, Personal Branding Magazine

Wednesday, October 28, 2009 - SESSION 4 - 2:00pm to 3:30pm EST
The Millennial Generation: How Does Higher Education Fit in The Picture? - Presented By: Rachel Reiser: Author, Millennials On Board: The Impact of The Rising Generation on the Workplace -Associate Dean, Babson College

Thursday, October 29, 2009 - SESSION 5 - 1:30pm to 2:30pm EST
Millennials Seeking Meaningful Work: How to Lend a Helping Hand. - Presented By: Alexandra Levit: Author, Success For Hire and Millennial Tweet Columnist, Wall Street Journal

If you have yet to establish a program for engaging tomorrow’s future leaders, this may be an excellent place to start. Download the official conference brochure for more details and registration information.

Would You Change Your Personality to Advance Your Career?

Published

Anthony Portuesi

on September 28, 2009

in Thought Provoking

. 1 Comment

personalities Would You Change Your Personality to Advance Your Career? Over the past few weeks, I’ve been on the road quite a bit and with each flight I find some needed time to catch up on industry journals, books, and whatever I can get my hands on. My last trip to Chicago proved to be just such an occasion, yet this time I found myself grazing the most recent issue of Spirit (Southwest’s in-flight magazine). Flipping through the pages, I came across an interesting article by Executive Editor Brad Cope, pondering an interesting question – is it possible to change your personality type to advance your career?

While there is no single personality type that can be label the “best” or “most successful,” it’s no secret that certain personalities seem to excel in the business. If you’re familiar with the Myers-Briggs Type Indicator (MBTI), you will find that “ESTJ’s” or those labeled as - Extroverted, Sensing, Thinking, and Judging - are among those most frequently on the fast track for the corner office.

“More executives and managers are ESTJ’s than any other personality type,” says Rich Thompson, divisional director of research for CPP Inc., the organization that publishes the Myers-Briggs test. “ESTJ’s are the preferred personality of America’s business culture.”

To provide a little background, the MBTI enables one to discover and understand their personality preferences. Not necessarily a concrete picture of your every action, but in general, the natural preferences that make you who you are. The theory contends that:

An individual is either primarily Extraverted or Introverted
An individual is either primarily Sensing or iNtuitive
An individual is either primarily Thinking or Feeling
An individual is either primarily Judging or Perceiving

The possible combinations of these basic preferences form the 16 different Personality Types of which we all possess. (To learn more about each personality type visit the Myers-Briggs Foundation website.)

While I won’t ruin the fun of Doug’s adventure in changing his personality, his article brings to light the importance of understanding our own behavior, how we are likely to deal with different situations, and in which environments we are most comfortable. This understanding of our strengths and weaknesses will aid us in becoming a better leaders. Conversely, learning about others’ Personality Types help us to understand the most effective way to communicate with them, and how they function best - essential pieces to creating a winning team.

Don’t know your personality type? Visit the Myers-Briggs Foundation website to take the assesment and learn more.

Brazen Careerist: Career Management for Gen-Y

Published

Anthony Portuesi

on August 25, 2009

in Gen-Y and Technology

. 0 Comments

brazenlogo Brazen Careerist: Career Management for Gen Y Since March of 2008, Brazen Careerist has provided an environment for emerging professionals to interact, network, and contribute in a forum dedicated to career development. Powered by user generated content, Brazen emerged as the social network for career focused members of Gen-Y. Being an early contributor in their community, I’ve seen the site evolve and develop into a substantial resource for navigating the professional world, and it’s not slowing down…

Starting today, August 25th, the Brazen team has elevated the community to the next level, creating what is now being called a “career management tool for next-generation professionals.”

“We are calling Brazen Careerist the career management tool for next-generation professionals. In the online career space where experienced professionals win, we’ve created a network that will help young professionals level the playing field. Instead of just a traditional résumé, at the core of the new Brazen Careerist profile is an idea-based feed that showcases your knowledge, opinions and thoughts. In other words: Your potential.” – Penelope Trunk, CEO at Brazen Careerist

Thanks to co-founder Ryan Paugh, I had a chance to preview the enhancements of the new Brazen network last week and I must say I was impressed with the concept of the recent launch. In addition to creating a professional profile, the site now allows you to showcase your resume and more importantly your ideas - something employers can’t find on your resume. Where previous functionality only enabled the contribution of content, users now have the ability to establish a personal feed, encouraging your interaction with some of the most influential members of Gen-Y.

If you haven’t visited or experienced the new site, take a look and let me know your thoughts.

Employee Retention: Can You Afford to Ignore It?

Published

Anthony Portuesi

on August 20, 2009

in Employee Engagement and Managing

. 0 Comments

employee retention Employee Retention: Can You Afford to Ignore It?

Turnover costs you a lot. And in today’s environment it‘s more important than ever to focus on developing a positive relationship with your employees. If your company has had layoffs or experienced a hiring freeze, the workforce that remains is probably working harder than ever as they absorb the work that former employees once did, in addition to their own jobs.

From the management perspective, we often approach this as “doing more with less,” however this sort of stress can cause employee morale to suffer terribly. And at some point, when the economy turns around, employees that believe they have been treated badly or feel unappreciated for their work during these lean times, will be the first quit. This leaves you without your most talented or knowledgeable employees’ right when you need them the most to start building and growing quickly.

The point being made here is that the time is now to make sure you are paying attention to your employees and what really makes them tick. To truly build and sustain strong teams, a leader must learn how to attract and keep good employees. New supervisors must be prepared to be collaborative, supportive, and nurturing of their people; flexing to meet the various needs of today’s diverse workforce.

While there is a clear need for attention in this area, it’s sometimes sad to see how many companies have glossed over their retention strategies amidst a challenging economy. Don’t fall into the trap! If your company is not devoting the time or money in this area, do it yourself!

To get started consider the free webinar coming up on Wednesday 26th by Manpower, a world leader in the employment services industry. Manpower offers a monthly webinar series on various topics, however I believe this one will be particularly interesting entitled, “Retention - When It Can’t Be About the Money.” Details for the webinar and registration link are below.

Free Webinar: Retention - When It Can’t Be About the Money

Wednesday, August 26 (12 - 1 p.m. EDT; 11 a.m. - 12 p.m. CDT)

The old saying “you get what you pay for” holds true and is always the case when it comes to your employees. The problem is that most employers think only in terms of dollars when, in your employees’ minds, “compensation” is about much more than money.

Human Resources surveys repeatedly show that people who love their jobs would not leave for a 10 percent pay increase. Only about four percent would consider an offer of 15 percent or more and the other 96 percent wouldn’t consider it at all unless the offer was at least 20 percent to 25 percent more.
So, if it isn’t about the money, what is it your people want from you? What are the intangibles that keep great people on-board and motivated?

During this webinar, you will learn:
• The four most important things employees of each generation want from their jobs
• The number one motivator that every manager has 100% control over
• The key ways to find out each employee’s drivers
• The largest mistake managers make that causes great employees to leave

*For HR Professionals - This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI).

How Much recognition Do Employees Need? (drivenleaders.com)
For Small Employers, Shedding Workers and Tears (nytimes.com)
Survey: economy causing big workloads (bizjournals.com)

Are You a Manager or Leader?

Published

Anthony Portuesi

on August 10, 2009

in Leadership, Managing and Thought Provoking

. 3 Comments

leader or manager Are You a Manager or Leader? Often people use the terms “leaders” and “managers” interchangeably, however, there are many distinct differences. While a good leader must be a good manager, it does not necessarily follow that a good manager is a good leader. Whereas both are essential for success, they each play different roles in getting there.

On which side do you fall?

leadersvsmanagers Are You a Manager or Leader?

The 3 Greatest Networking Myths

Published

Anthony Portuesi

on August 4, 2009

in Advancement and Personal Development

. 0 Comments

“Leveraging the power of networking is essential for ongoing career and professional success.”

Yes, I know it sounds like a broken record, you’ve heard it before, but can you honestly say that you’ve mastered one of the simplest and most powerful forces that exist in business?

Unfortunately to this day, the term “networking” often conjures up many negative stereotypes and countless misconceptions as to what networking truly is. As a result, one of the most effective (and inexpensive) allies to your success routinely sits on the sidelines as “more important things” hold your attention. Networking continues to be an incredibly effective way to gain new clients, find strong employees, and overall move forward in your career. While there are many great resources on how to expand your network, the focus of this post is to help jumpstart your efforts and get past the false impressions and misconceptions that may be holding you back.

“Although the concept of networking has been tainted by misconceptions, wise leaders know how to prioritize relationships, recognizing them as the surest sources of prosperity and stability.” – John Maxwell

I came a cross a quick passage where leadership guru John Maxwell addresses some of the most widely held myths that hold us back from proactively networking.

Myth #1: Networking is for self-promoting schmoozers.

Networking isn’t solely the realm of desperate job seekers or overeager socializers. Nor do you have to hand out business cards like candy in order to network. Networking simply involves making mutual connections, and everyone benefits by forming them. By tapping into our connections, we can share ideas, pass along opportunities, and benefit from one another’s expertise.

Myth #2: Network is only for salespeople or outgoing personalities.

You may not be a salesperson and you may not be outgoing, but you can’t deny that business, at its core, is founded upon relationships. Regardless of your position or personality, you’d be wise to intentionalize your social interactions. If you neglect your network, you’ll be isolated when your life hits a rough patch. Conversely, if you cultivate your network, you’ll be buoyed by support whenever hard times come your way.

Myth #3: Networking, by nature, is uncomfortable, forced, and contrived.

We tend to imagine networking as speed dating awkwardly applied to the professional level. Nothing could be more inaccurate. The best networkers authentically share themselves (their talents, knowledge, resources) to benefit others. This can happen casually and genuinely, both at work and in informal atmospheres.

networkingcircle The 3 Greatest Networking Myths If you find yourself falling victim to these or any of the countless reasons that could hold you back, stop today! Challenge yourself to meet to people, make new contacts, and develop these associations into mutually beneficial relationships. You’ll be surprised where they might lead you.

Business Networking Tips (buzzoodle.com)
Networking Isn’t a Dirty Word (hardknoxlife.com)
Why LinkedIn Reccomendations are Valuable (personalbrandingblog.com)

Tips For Getting Promoted in Down Economy

Published

Anthony Portuesi

on July 9, 2009

in Advancement and Personal Development

. 2 Comments

With unemployement numbers higher than they’ve been in years (9.5% as of June 2009), it sounds odd to be talking about promotions. When businesses large and small laying off employees, the natural inclination is for us worry about holding on to our jobs. Who wouldn’t! Yet for some, these challenging times may present an opportunity to differentiate yourself, get noticed, and position yourself for a step up the ladder.

Even admist restructuring, when there are fewer employees in an organization, those who survive often have increased opportunities to move up. Speaking to this, renowned career coach Marty Nemko presents an interesting video for U.S. News & World Report with advice on how to position yourself for a promotion in a down economy.

Video - “Getting Ahead in a Down Economy“

1. Hitch youself to a star.
2. Get involved in the companies core.
3. Get involved in professional associations.
4. Utilize online tools to brand yourself.

The Foundation of Management - Free eBook!

Published

Anthony Portuesi

on June 28, 2009

in Education and Managing

. 1 Comment

No One is Born Knowing How to Manage

There was a time when the term “manager” suggested someone who controlled. Today the manager must facilitate. In the past, the manager kept people in line. Today the manager must lift people up. In our rapidly changing world the manager’s most vital role is to make sure every employee is performing at the highest possible level. And today, how well you perform this vital role determines your success.

“Today’s manager must emphasize vision, not supervision.” - Jack Welch

Jack Hayhow is back at it again, this time with his latest installment entitled The Foundation of Management. Since interviewing Jack back in February, I’ve followed much of his work both imprint and video briefs. His book, The Wisdom of the Flying Pig, has become a staple in guidance and inspiration for aspiring leaders.

In this most recent eBook, Jack explains fundamental principles and practical techniques that great managers use to propel employee performance.

Key topics include:

The Role of the Manager
What Great Managers Know About Motivation
The Four Key Activities of All Great Managers
1. How to Communicate Explicit Expectations
2. How to Provide the Information and Resources to Do the Job Right
3. How to Measure, Recognize and Celebrate
4. How to Show You Care by Encouraging Growth

Once again, Jack and his team at Opus have been generous enough to offer a free copy of this eBook for those looking to expand their management skill set. foundationebook1 The Foundation of Management Free eBook!

To download your free copy:
1. Click this eBook order page.
2. Enter coupon: JH-FOUNDATION
3. Click the “redeem coupon” button.
4. Fill out the fields and download your free eBook.

__________________________________________________________________________

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How Much Recognition Do Employees Need? (drivenleaders.com)
Boosting Employee Engagement and Productivity (drivenleaders.com)
How to Build a Successful Team (drivenleaders.com)

Is Your Business Leveraging the Power of Social Media?

Published

Anthony Portuesi

on June 25, 2009

in Technology and Thought Provoking

. 5 Comments

Social media has been the hot topic for some time now, seemingly expanding its reach each and every day in various capacities. For marketers, these social platforms have already been marketing game changers, providing endless opportunities for connecting with consumers in deeper and more meaningful ways.

Social networking sites (“Member Community” sites) eclipsed E-mail in global reach at 68.4% vs. 64.8% in February 2009. And even more significant, in only the first few months of 2009, the reach of these sites is growing at a brisk pace, faster than any other online sector. – The Nielson Company

From a global perspective, it’s interesting to note how quickly this phenomenon is continues to expand. The graph below, from Nielsen’s Global Online Media Landscape shows the growth from 07′-08′ on a country-by-country basis. Significant growth in a one year period.

Statistics such as these make it hard to deny the rapid growth and raw power that social media commands. Nevertheless, many organizations have been less than speedy with their entry into this digital environment. Some with good reason as it may not fit their organizations objectives, yet others hold out simply due to lack of understanding and fear of the unknown. The thought of navigating the social landscape can be a challenging task, especially for beginners uneasy about getting their feet wet.

Regardless of reason, that fact remains that there are many companies simply sitting on the sidelines, missing a prime opportunity to establish direct relationships with their customers and the possibility of transforming this “two-way communication” into increased sales.

While I don’t claim to be an expert in this area, my pure fascination of the digital marketing revolution fuels my desire to stay abreast of the changing dynamics. If you or your organization is one of the many sitting on the sidelines, I’ll challenge you to take the first step and educate yourself on social media and the possibilities it brings to the table. Introspectively evaluate your current marketing efforts and decide if this is a field you should be playing on. It may or may not be, but the one truth is that sitting on the sidelines waiting and wondering is no longer a viable option.

Where to start…

If you haven’t already done so, finding solid website hosting and creating a content rich home base is your first task. Taking it to the next level, 360i has developed a Social Marketing Playbook, designed to help marketers evaluate the social marketing opportunities available, determine which ones are best for their brands and develop a strategy following best practices for achieving success in social media.

The goals of the Playbook are to:

Provide a framework for establishing a set of clear objectives and strategy when approaching social marketing
Encourage thinking of social marketing as an opportunity to have a continuous, valuable exchange with customers
Advance discussions on amplifying marketing results through the integration of social marketing and offline campaigns

It’s an excellent read that will provide a foundation for the concepts and terminology you’ll need to understand. Download it here.

Secondly, I recommend following a few cutting edge digital marketers. With the landscape in a continual state of flux, they provide a fresh perspective on how to keep your company’s strategy current and relevant. While there are many excellent bloggers that I follow, I’ll keep the list short for the purposes of this post. A few that I recommend (in no particular order):

Dave Knox (hardknoxlife.com) -Dave is a CPG Brand Manager and true Marketing Technopologist. In may, Ad Age named Dave as one of their “25 Media People to Follow on Twitter.” As personal friend for quite some time, I can tell you first hand he will stretch your views on the mix of marketing and technology. (@daveknox)
Pete Blackshaw (consumergeneratedmedia.com) - Pete coined the term “consumer- generated media” (CGM) and authors a blog by that same name. He is an accomplished author, most recently publishing “Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000.” Pete perspective in helping companies promote and protect their brands online is well worth following. (@pblackshaw)
Jeremiah Owyang (www.web-strategist.com/blog/) - Jeremiah is a big dog when it comes to web strategy. The focus of his blog is to discuss how web tools enable companies to connect with customers. An excellent place to start is with his analytical posts tagged Web Strategy. (@jowyang)